Terms and Conditions

 

Welcome to the INNERWELL website (“this Website”) and the services provided herein. By accessing, browsing, or making purchases on this Website, you agree to be bound by the following terms and conditions. If you do not agree, please refrain from using the Website.

 

1.Scope & Account Responsibility

· You are responsible for the accuracy of the information provided and the confidentiality of your login credentials. We are not liable for losses arising from unauthorized account access.

· Before using the services of this website, users must complete account registration. By registering, you confirm and warrant that you are at least 18 years old and legally capable of entering into binding agreements. We reserve the right to rely on and verify this information when necessary.

2.Product Information & Pricing

· We strive to provide accurate product and pricing information but reserve the right to correct any errors or omissions and cancel/refund orders accordingly.

· Product images are for reference only. Actual items may vary due to screen display or handmade nature, including slight color or scent differences.

3.Orders & Payment

· Orders cannot be modified or canceled once confirmed. Please double-check all details before placing an order.

· We accept various payment methods securely processed through Shopify, Stripe, or PayPal. We do not store credit card details.

· We reserve the right to accept or cancel any order at our sole discretion, including but not limited to the following reasons:

(i) Insufficient stock of the ordered product;

(ii) Inability to deliver to the designated region;

(iii) Pricing errors caused by human or technical issues.

4.Promotions & Discount Codes

· Only one promo code can be used per order and cannot be applied retroactively or combined with other offers.

5.Shipping & Delivery

· Please refer to our [Shipping & Exchange Policy] for details on shipping arrangements and free shipping eligibility.

· Customers must ensure accurate delivery information. We are not responsible for delays or returns caused by incorrect addresses or absence at delivery.

6.Returns & Liability

· Due to hygiene and product nature, all items are non-returnable and non-refundable once sold. See our [Shipping & Exchange Policy] for full terms.

· We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7.Intellectual Property

· All content on this Website, including trademarks, text, images, designs, and formulas, is owned by the Company or its licensors and may not be used without permission.

8.Privacy & Cookies

· Your personal data is handled according to our [Privacy Policy]. Cookies or similar technologies may be used to improve your browsing experience.

9.Force Majeure

· We shall not be held liable for delays, interruptions, or losses caused by force majeure events such as natural disasters, pandemics, strikes, or technical issues.

10.Governing Law & Disputes

· These terms are governed by the laws of the Hong Kong SAR. In case of disputes, parties shall first attempt resolution via negotiation. Otherwise, the Hong Kong courts shall have exclusive jurisdiction.

11.Policy Changes

· We reserve the right to modify these terms at any time without prior notice. You are advised to review this page regularly for updates.