Terms of service

【Terms & Conditions】


  1. Scope of Application This website is operated by INNERWELL. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.
  2. Account & Membership If you register an account, you are responsible for providing accurate information and safeguarding your login credentials. We are not liable for any loss resulting from unauthorized access to your account.
  3. Product Information & Pricing We strive to ensure all product descriptions and prices are accurate. In case of errors or omissions, we reserve the right to amend or cancel any orders.
  4. Orders & Payments All orders are subject to confirmation. Payments are processed via Shopify and authorized third-party payment providers to ensure transaction security.
  5. Shipping & Delivery Please refer to our "Shipping & Exchange Policy" for details. Customers are responsible for providing accurate delivery information and any risk or cost arising from incorrect addresses or failed deliveries.
  6. Return & Exchange All returns or exchanges must comply with the conditions stated in our "Shipping & Exchange Policy." Unauthorized or non-compliant returns will not be accepted.
  7. Intellectual Property All content on this website, including images, designs, trademarks, and text, is owned by us or our licensors. It may not be reproduced or used for commercial purposes without prior written consent.
  8. Privacy & Cookies We handle all personal data in accordance with our Privacy Policy. This website may use cookies to enhance your user experience.
  9. Force Majeure & Limitation of Liability We shall not be liable for delays, losses, or damages caused by events beyond our control, including natural disasters, pandemics, strikes, or technical failures.
  10. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of the Hong Kong SAR. In case of disputes, we reserve the right of final decision. Parties should seek amicable resolution first, otherwise disputes will be subject to the jurisdiction of the Hong Kong courts.
  11. Updates to Terms We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Please check this page regularly for the latest version.